How to connect Decolar with myallocator


This article will show how to setup Decoloar to connect with myallocator.

Step 1. If you do not have an account yet with Decolar/Despegar, click here to setup your property with them first:

Step 2: Request the myallocator connection from your Despegar account executive

Per Decolar as of March 7, 2016

Prior to a hotel connecting Decolar to myallocator, Decolar must migrate them from the current system to a new system. Currently, Decolar is training Market Managers to instruct hotels of this requirement.  Decolar is also planning an automatic migration for all the hotels in the future.

For any hotel that wants to work with myallocator, the first step is to tell their Despegar account executive to be considered.

The connection can only be made once the Despegar account executive confirms the property has been switched to the new system.

Step 3: Receive the special channel manager credentials from Decoloar

Once Decolar has approved your connection to myallocator, they will email you a special login to enter into the myallocator system.

Note: this special login is separate from your normal Decolar extranet credentials.

Step 4: Connect the channel and map your rooms in myallocator

I. Log into myallocator by Cloudbeds

II. Click on Manage and then Channels

III. Click "Add Channel"

IV. Select Decolar

V. Enter the special Login provided by Decolar in Step #3 above and click Next

VI. Map your rooms together

If you need help with room mapping, please consult our Room Mapping Guidelines

Choose the Rate Plan that you want myallocator to control

Optional: Choose a Base Rate Adjustment

If you wish for your rates for this channel to be a little higher or a little lower than your other channels, enter that optional adjustment on this screen..

Note: This is not where you enter your rates!  This only adjusts the rates higher or lower for this channel.

Full instructions can be found here:  Setting Base Rate Adjustments

Select the Currency, Taxation, and Charge Type Settings

  • Convert to Currency:  Choose the currency that your Decolar extranet is set to (almost always Brazilian Real)
  • Taxation settings:  Choose whether Taxes are included in the Room Rate, or if Taxes are Not Included in the Room Rate
  • Charge Type
    • Per Room: Your rate (charge) is per room
    • Per Person: Your rate (charge) is per person


Note: These options must be chosen correctly!

If these options are not chosen correctly, we will not be able to update your Rates & Availability on Decolar.  

If you choose the incorrect Taxation Setting, you will see this message when sending a Full Refresh:

#99 The field used to charge the price amount in room: 1502883, ratePlan: 6603 for date/s: [2016-08-04, 2016-08-07) is incorrect because the hotel works with tax included. Be aware that this configuration affects the sell price

If you choose the incorrect Charge type setting, you will see this message when sending a Full Refresh:

#99 The charge type used in ratePlan: 6603 is incorrect.

VII. Complete the setup process by following the instructions on-screen.

Step 5: On your channel summary page you’ll be able to see that setup for the channel has been completed successfully.

Step 6: Save Changes and Refresh your Myallocator Account

Note: This will erase any rates and availability which were on the channel before. Only do this once you have added the availability of this channel to your inventory.

  1. Click to go to the "Availability" screen
  2. Click Full Refresh
  3. Select Start Refresh
  4. Wait for the process to complete so you can review any possible errors, then click Done.

You are Done!

Have more questions? Submit a Ticket