I closed my room for specific dates. Why do I still receive reservations for these dates from Booking.com?

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The property closed their Standard Double room for three days in Myallocator.
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On Booking.com extranet the same room with Standard rate was closed for reservations as well.

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However, you can see that there is still 1 availability for Double Room with a Non refundable rate. Myallocator manages only XML enabled rate plans, in this particular case, it is only Standard rate.

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That is why availability wasn't closed for Non refundable rate, and the booking was allowed.

There are 2 ways of fixing it.

1. Manually manage availability for this rate plan on the Booking.com extranet.

2. Contact your Booking.com account manager and ask him/her to XML enable this rate plan. So both availability and rates are derived from the Standard rate and thus managed by Myallocator.

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