How to reset your Credit Card Password


How to reset your Credit Card Password

If you need to change your Credit Card password for any reason, here is how to reset it.

1. Click Manage


2. Click Credit Card Password


3. Scroll down to the bottom of the page until you find Reset Password


If you have not set a password yet, you will only see the page below.

Set the password now, and you are ready to use the credit card password.


4. Enter the New Password

At this point, you simply need to enter a new password of your choosing.

You do not need to know the old password - just enter a new password below.

  1. Enter your new password of your choice
    • Requirements: different from your login password, at least 8 characters long, contains at least 1 letter, contains at least 1 digit, Contains at least 1 special character (eg.: # $ % . _)
  2. Confirm the new password
  3. Click the Confirm box
  4. Click Reset Now

Wait for myallocator support to confirm your new password

At this point, the myallocator support team must re-encrypt your existing bookings with the new password.

Once that is done, we will send you an email letting you know the new password is ready for use.

The email looks like this:



We make every attempt to reset the credit card passwords as quickly as possible (in most cases just a few business hours).

Credit card details will not be accessible (even with the correct old password) until they have been re-encrypted by the channel manager team, which can take up to 2 working days.

In the meantime you can always look up the credit card details on the channels extranet.

If you have reset your credit card password before, and it's still not working, we highly recommend that you copy/paste your new credit card password until it's memorized.  The additional password requirements for the credit card password make it easy to forget or make a typing mistake.  Thus, we always recommend that you copy the password when resetting it and pasting it electronically somewhere you can retrieve it securely.

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