How do I cancel or suspend my myallocator account?

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In order to cancel / suspend your Myallocator account properly, several steps must be performed.  If any of these steps are not taken properly, it may result in overbookings, improper rates or other undesired results on your channels.

Step 1: Turn off "Download Bookings"

 

Step 2: Turn off Automatic Adjustments

 

Step 3: Disable ALL Channels in Myallocator

Perform this step for each of the channels that show "Setup completed" on the Setup Channels screen.

 

Step 4: Cancel your Billing Profile

Follow this step carefully to discontinue the billing of your Credit Card or PayPal account.

  1. Login to myallocator
  2. Click on Payments
  3. Click Here to access the Billing Portal
  4. Click the Drop-Down next to Your Account
  5. Cancel Account
  6. Click I Agree
  7. Enter a Cancellation Reason
  8. Click Request Cancellation
  9. Your Cancellation Request has been sent

The myallocator support team will review and process your cancellation request within 48 business Hours.

 

Step 5: Deactive myallocator with all of your OTA's

Contact all of your channels (OTA's) and inform them that you have deactivated Myallocator as your Channel Manager.

  • This is the most crucial step of all!  
  • If you do not perform this step, you will be unable to manage your rates and inventory on your channel sites.
  • If you do not inform all of your channels that you have cancelled Myallocator, your availability and rates will still be available from your most recent Myallocator update on your Extranet sites (such as booking.com, Hostelworld.com, Expedia.com, etc).
  • You must cancel the connection to Myallocator directly on your channels before you can manage your rates and availability on the channel again.
  • Myallocator cannot disable the connection on the channel side for you.  Only you (as the property owner) can contact the channels to disable Myallocator from their side.
  • If you have questions on how to disable Myallocator on the CHANNEL/OTA side - please contact your channel's support directly.  For your convenience, here are the support contacts for each channel to ensure your connection to Myallocator is terminated on the Channel side
  • For your convenience, a list of most channel (OTA) websites can be found here:  Channel (OTA) websites

Example:  Booking.com

To disconnect your myallocator account from booking.com, you must login to the booking.com property extranet and follow the steps below:

  1. Login to https://admin.booking.com/ with your property username and password
 

Determine if you are using the Old or New Extranet using the steps below:

Old Extranet

  1. Click on Property Info
  2. Click Channel Manager
  3. Click Deactivate
 

New Extranet

  1. Click Account
  2. Click Channel Manager
  3. Click Deactivate
 
 

Step 6: PMS Users: disconnect your PMS from myallocator

If you have a PMS, you must have them remove the connection to Myallocator

Myallocator is unable to terminate the connection to your PMS from our system.

You must contact your PMS directly if you need help to deactivate the link from your PMS to Myallocator.

For your convenience, here is a list of PMS partner contacts:  https://www.myallocator.com/pms-connections/

 
Have more questions? Submit a Ticket

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