Follow the steps below to specify how you want to handle cancellations:

1. Manage
2. Automatic Adjustments
3. How to treat cancellations:

• Add availability on all channels - once there is a cancellation the availability is added on all the channels connected
• Keep room/beds blocked - once there is a cancellation availability will not be added back

The following situation is assumed:

• Two channels active: A and B
• There is only one room, with 0 availability since it's booked by a booking that is now getting cancelled

• Cancellation is made on channel A
• myallocator marks a booking as cancelled on Incoming Bookings
• myallocator will set 1 availability on both channel A and B
• myallocator and all channels have the same availability (1)

This option is best suited to the following properties:

• Properties with a large amount of rooms.
• Properties that have a tolerance for overbookings
• Properties that want to maximize their bookings potential

This is a way to maximize your bookings by making sure that all availabilities are listed on all channels at all times. However, this comes with a higher risk of overbookings because some channels do not support modifications. Instead, what they do is cancel the booking and rebook with the modified resevations triggering a lot of updates in a very short amount of time.  If ensuring against overbookings is a greater concern, you may wish to consider Option 2.

• Cancellation is made on channel A
• myallocator marks a booking as cancelled on Incoming Bookings
• myallocator will not change availability, it remains at 0
• myallocator will set 0 availability on both channel A and B
• myallocator and all channels have the same availability (0), meaning no availability

This option is best suited to the following properties:

• Properties who have a PMS that controls their availability
• The possibility of an overbooking presents a significant problem
• If you are connected to channels with higher than average latency
• Small properties that are connected to many channels
• Properties that want to relist cancellations on their own website

This option minimizes your risk of overbookings.  If ensuring a high level of occupancy is a greater concern, you may wish to consider Option 1.

Some channels (such as HI, Hostelbookers, Gomio, etc.) do not support managing cancellations through a channel manager like myallocator.  In such case, the channel will send you an email directly with the cancellation information.

When the cancellation occurs, since myallocator does not know about the cancellation, your inventory will not be updated automatically.  If you want to add the cancelled room/bed back to your availability, you will have to manually update your availability in myallocator on the "availability" page.