Issue #1:
We only send out emails on behalf of:
- Booking.com
- Expedia
- Tripadvisor Instant Booking
- Laterooms
- HotelBeds
- Reconline
These channels disable emailing upon connection with a channel manager. All other channels will email you directly, so for any problems with email delivery please check with the channel's support team.
Issue #2:
We only send out booking modification notifications for "important" changes, like a change of total cost, start/end date, number of units and items like these. To avoid sending out too many unnecessary emails only key detail changes are sent out.
Example:
If only the name of the customer changes, we will not send out a modification email.
If this did not solve your problem:
Amazon Suppression List
It is possible that your email address has been placed on the amazon.com email suppression list. This can happen if amazon.com detects a hard bounce from your email address within the past 14 days. A hard bounce can occur for a variety of reasons (perhaps your email system was overloaded, changed, your inbox was full, or had some other problem).
Solution:
For customers whose email addresses are added to the suppression list, there is a manual process we must follow to have it re-instated. Please email us with your bookings email address (see #3 below) and we will attempt to have it re-instated for you.