I'm not receiving booking confirmations. Why?


Issue #1:

We only send out emails on behalf of:

  • Booking.com
  • Expedia
  • Tripadvisor Instant Booking
  • Laterooms
  • HotelBeds
  • Reconline

These channels disable emailing upon connection with a channel manager. All other channels will email you directly, so for any problems with email delivery please check with the channel's support team.

Issue #2:

We only send out booking modification notifications for "important" changes, like a change of total cost, start/end date, number of units and items like these. To avoid sending out too many unnecessary emails only key detail changes are sent out.


If only the name of the customer changes, we will not send out a modification email.

If this did not solve your problem:

Amazon Suppression List

It is possible that your email address has been placed on the amazon.com email suppression list.  This can happen if amazon.com detects a hard bounce from your email address within the past 14 days.  A hard bounce can occur for a variety of reasons (perhaps your email system was overloaded, changed, your inbox was full, or had some other problem).  


For customers whose email addresses are added to the suppression list, there is a manual process we must follow to have it re-instated.  Please email us with your bookings email address (see #3 below) and we will attempt to have it re-instated for you.


Have more questions? Contact Support