I'm not receiving booking confirmations. Why?

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Issue #1:

We only send out emails on behalf of:

  • Booking.com
  • Expedia
  • Tripadvisor Instant Booking
  • Laterooms
  • HotelBeds
  • Reconline

These channels disable emailing upon connection with a channel manager. All other channels will email you directly, so for any problems with email delivery please check with the channel's support team.

Issue #2:

We only send out booking modification notifications for "important" changes, like a change of total cost, start/end date, number of units and items like these. To avoid sending out too many unnecessary emails only key detail changes are sent out.

Example:

If only the name of the customer changes, we will not send out a modification email.

If this did not solve your problem:

Amazon Suppression List

It is possible that your email address has been placed on the amazon.com email suppression list.  This can happen if amazon.com detects a hard bounce from your email address within the past 14 days.  A hard bounce can occur for a variety of reasons (perhaps your email system was overloaded, changed, your inbox was full, or had some other problem).  

Solution:

For customers whose email addresses are added to the suppression list, there is a manual process we must follow to have it re-instated.  Please email us with your bookings email address (see #3 below) and we will attempt to have it re-instated for you.

 

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