Credit Card details - everything you need to know

Follow
Background

Myallocator stores credit card details for the following channels:

  • Booking.com
  • Expedia
  • BookNow
  • Ctrip (if enabled on your account in the Ctrip extranet)
  • Agoda
  • TripAdvisor Instant Booking
  • Atraveo
  • Hotusa
  • HotelTravel
  • Keytel
  • Lastminute
  • ODIGEO Connect
  • Restel

In order to remain compliant with PCIDSS (Payment Card Industry Data Security Standard), we must enforce stricter password requirements when allowing the retrieval and viewing of customer credit card data.  For these reasons, you must establish a separate password in order to access the credit card information from your bookings.

Credit Card Password Setup

Login to your Myallocator account https://inbox.myallocator.com/en/login

1. Click Manage
2. Go to 'Credit Card Password' page
3. Enter new password 
4. Confirm new password (enter it again) 
5. Click 'UPDATE'  

Requirements: 

  • Different from your login password
  • At least 8 characters long
  • Contains at least 1 letter
  • Contains at least 1 digit
  • Contains at least 1 special character (eg.: # $ % . _)
Forgot Your Password? Reset Credit Card Password

Due to security reasons, the password can now only be reset if the email address has not been changed in the last 72h (3 days). Otherwise, you will need to wait for 3 days after changing the email address to reset credit card password.

Login to your myallocator account  https://inbox.myallocator.com/en/login 

1. Go to Manage tab
2. Open 'Credit Card Password' page
3. Scroll down to 'Reset Password' section 
4. Check the box 'I confirm that I would like to reset my credit card password'
5. Click 'RESET NOW'

6. Check the email of your registered Myallocator user. You will see the message called 'Credit card password reset has been requested'.  Open it and click the button 'PROCEED WITH CREDIT CARD PASSWORD RESET' which will redirect you back to Myallocator.

7. In Myallocator enter new password
8. Confirm new password 
9. Click 'SET NEW PASSWORD'

Once set, support@myallocator.com will receive an email to complete the reset by re-encrypting the credit card details. You will see the following message in Myallocator if the password was reset correctly ..

..and will receive an email after Myallocator team has completed re-encrypting the credit card details (may take up to 30 min).

Password Expiration

Newly set passwords are valid for 1 year. You will see the date of password expiration on the Credit Card Password page in Myallocator.

How do I view the credit card details for a booking?
  1. Click Bookings at the top of myallocator
  2. Find the booking you want to view
  3. Click Show Credit Card Data
  4. Enter your Credit Card password
  5. Click Show
The credit card details are missing- where can I find them?

Remember - Myallocator only stores credit card details for the following channels:

  • Agoda
  • Booking.com
  • BookNow
  • Expedia
  • Ctrip (if enabled on your account in the Ctrip extranet)
  • TripAdvisor Instant Booking
  • Atraveo
  • Hotusa,
  • HotelTravel
  • Keytel
  • Lastminute
  • ODIGEO Connect
  • Restel

Depending on the situation, there are several possibilities as to why the credit card details are missing.  Some of the most common reasons are below:

  1.  If the booking was created before the channel was setup with myallocator, the credit card details will not show, since they were delivered in a different way to you (email, fax).
  2. The departure date of the booking is more than 14 days ago, in which case the CC details will have been deleted by us.  Booking.com also deletes these details after 14 days.
  3. The booking might be a modification for a booking for which we don't have the original, in which case the original details were transmitted in a different way (email, fax).

For a missing CVV on certain Expedia bookings:

The CVV will not be included on EQC booking XMLs by design. However, for EQC Expedia Collect bookings you may use the CVV for Expedia Virtual Credit Card which is  469, or 2469 if AMEX.

Additionally, some booking.com specific issues are listed below.

  1. Booking.com only transmits CC details to us only once. If we fail to save them we have no way of getting them again, so if we had temporary problems with the database connection we might not have picked them up. The hotel will have to contact booking.com customer service and explain that we don't have credit card details due to a technical issue. The technical team at booking.com said that customers can request CC details to be transmitted to them by fax. Booking.com will not re-transmit them to us.
  2. The account may be set to not take Credit Card Details for customers that booked in the same country as the property is located. This must be changed by the booking.com account manager, and the screen looks like this:

3. If the credit card numbers are present, but the CVV details are missing, the booking.com account may be set to not take CVV at all. This is what it looks like for the booking.com account manager in their system and it must be changed by them:

Have more questions? Contact Support

Comments