This is a great question. Currently, only three channels support cancelling a booking directly within the myallocator system:
- Tripadvisor Instant Book
For all other channels, you must cancel the booking directly in the channel extranet.
If you try to cancel a booking from any channel other than Hostelworld or BookNow, you will see this warning:
Tripadvisor Instant Book
It is now possible to cancel bookings made through TripAdvisor Instant Book. TripAdvisor only checks the bookings once a day, so it could take a while to show up for a hotel guest.
How to Handle Cancellations
Depending on the channel, a cancelled booking MAY or MAY NOT be transmitted to myallocator. To determine how to handle cancellations for all other channel bookings, please see this article:
How should I handle cancellations?