When submitting a Full Refresh or Save of Availability/Rates, you receive the following error message:
Failed: An update (#xxxxxxxxx) is currently in progress. This update was initiated by [a user or your PMS]. Please retry again in a short while.
Causes and Recommendations
Based on user experience, we have noted the following observations and recommendations for you:
- When sending a full refresh, some channels take longer than others due to a variety of factors, including the connection speed that the channel supports.
- Because of this, we recommend that all of your changes be made at once, and to only click "Full Refresh" one time per session.
- Once you hit Full Refresh, you may not be able to complete another Full Refresh for up to two (2) hours.
As a reminder, the Full Refresh button sends the entire data set of all your rooms, rates, restrictions, etc. to the channels. Sometimes these updates can take up to two (2) hours to complete. If you try to run another Full Refresh before the two hour window is over, you may receive the failure message.
When you see this message, please wait two hours prior to trying another Full Refresh.
If the Full Refresh has been stuck for more than two hours, please make a note of the Update ID# in the error message, and Submit a Ticket so we can investigate.