Expedia Error: The login details you provided are incorrect. Please update your channel details

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Expedia Error: The login details you provided are incorrect. Please update your channel details

This error occurs due to one of two reasons that we will cover below.

Reason 1: Myallocator is no longer connected to your Expedia Extranet

If myallocator is no longer connected as your channel manager in the Expedia Extranet, this error will be displayed.  

Solution: Reauthorize myallocator as your channel manager in the Expedia Extranet

To do this, follow the setup instructions posted here:  How to Activate your existing Expedia account to Myallocator

Once finished, myallocator will authorize the connection and email you when it's ready to use again.

 
 

Reason 2: Myallocator is connected to Expedia, but your Expedia API password has expired

In certain cases, Expedia will expire your special API password for connecting with myallocator.  When this happens, the error above will also occur.  The API password is typically expired due to inactivity.  If you connect myallocator to Expedia, but don't finish the connection, your API password will expire and must be reset.

Solution: Contact Expedia and ask for the API password to be reset

To solve this problem, please follow the steps below

  1. Email rollout@expedia.com
  2. Copy support@myallocator.com
  3. Ask Expedia the following:

Hello Expedia Rollout,

This is [name] with [Property].  My Expedia Property ID is [expediapropertyid].  The API password provided to myallocator is no longer working.  Can you please reset the API password and reply all with the new API password.

Thank you,

[Property Name]

 

Once Expedia replies with the new API password, we will update our system and the connection will work again.

 
 
 
 
Have more questions? Submit a Ticket

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