Expedia Error: Failed: 1003 Channel is not responding. Please try again later. (#FAULT.OTA.OFFLINE)
This article describes why you may receive the Expedia Error: Failed: 1003 Channel is not responding. Please try again later. (#FAULT.OTA.OFFLINE)
When performing a Full Refresh to Expedia, you receive the following error:
Failed: 1003 Channel is not responding. Please try again later. (#FAULT.OTA.OFFLINE)
Reason 1: Pricing Model is set incorrectly
Expedia operates with two different Pricing Models: Per Day Pricing, and Occupancy Based Pricing.
When telling myallocator which Pricing Model you use, the setting must match what is in your Expedia Extranet.
If you choose the wrong option on this page, myallocator will complete the channel setup, but when you perform a Full Refresh, the error will be displayed.
When the wrong setting is chosen, myallocator will detect this when the Full Refresh is sent. When myallocator detects the wrong selection, we will automatically correct the setting to match your Expedia Extranet. When you send a Full Refresh again (the 2nd time) the setting will have been corrected, and the full refresh will function normally.
Reason 2: Expedia outage
If Reason 1 does not solve this error, it means that Expedia is experiencing an outage on their side. In this case, please contact your Expedia support team for further assistance.