How long does it take for a booking to appear in myallocator?

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How long does it take for a booking to appear in myallocator?

Answer

The length of time for a booking to appear in myallocator can vary greatly.

In many cases, bookings will appear in our system within a minute or two.  In other cases, it can take longer depending on several factors, such as:

  • Channel speed
  • Connectivity issues
  • System load
  • Etc.

Example: Calendar channel delays

Due to the way calendar channels work, it can take an hour or more for a calendar channel booking (such as from Airbnb) to arrive into myallocator.  This delay is due to how calendar channels function.

Example: Booking.com

For booking.com however, most bookings arrive within a few minutes.

What to do if you don't see a booking in myallocator

If you are missing a booking in myallocator, or if it took longer than you expected to arrive, please create a ticket with the following information:

  • Channel
  • Booking ID
  • Date the booking was placed
  • Time the booking was placed
  • Booking confirmation email or PDF file

With the above information, we will be able to research the issue.

Have more questions? Contact Support

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