Does booking.com send the actual number of guests for each booking?

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Background

When booking.com sends us a booking, they include a value for the "Occupancy" of the booking.  This value actually corresponds with the occupancy of the entire room - not necessarily the true number of guests that booked the room.

Example

In this example, we have a booking for a 6 person private room.  

However, the guests actually specified the following information:

  • 2 Adults
  • 2 Children

What myallocator received

Since this is a Private 6 person room, booking.com actually sent the number of occupants as 6 - not 4.

 

Further questions

If you have any further questions about why this happens, please contact your booking.com account manager for more details.

 

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