Atraveo Error - The login details you provided are incorrect. Please update your channel details.

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Atraveo Error - The login details you provided are incorrect. Please update your channel details.

This article discusses the error "The login details you provided are incorrect. Please update your channel details" when attempting to setup the Atraveo channel inside of myallocator.

Background

The Atraveo OTA/Channel has two extranets:

  1. Old Extranet
  2. New Extranet
When a property attempts to setup Atraveo, if that property is setup on the older extranet, the setup will not work.  Instead, the system will say "The login details you provided are incorrect. Please update your channel details"
 

Compatible Extranet version

If you have the newer Extranet, it will look like this.  This type of Extranet is compatible with myallocator

 

Incompatible Extranet Version

The incompatible extranet version looks something like this:

 

Next Steps

If your Atraveo extranet is the older, incompatible version, you will not be able to manage Atraveo with myallocator.

To solve this, you must contact Atraveo directly and request to be migrated to the new Extranet version.

Note: Atraveo does not have a timeline on when properties will be migrated to the new Extranet version.  Your only option is to contact Atraveo and ask to be migrated as soon as possible.

 
Have more questions? Submit a Ticket

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