Decolar Full Refresh Error

Follow

Decolar Full Refresh Error

We encountered an unknown channel error

(#Fault.OTA.Unhandled)

We're having communication issues with this channel.  Please try again later

(#Fault.OTA.Rate_Limited)

 

October 19, 2016

Currentlly, Decolar limits (throttles) how many updates we can send to them on a minute, hourly and daily basis.  When the limit for updates is reached, a full refresh will result in this error:

Failed: 10041 We encountered an unknown channel error. Please contact support or try again later. (#FAULT.OTA.UNHANDLED)

 

Cause

This is caused by too many requests being sent for a property within a certain timeframe.  

 

Workaround

Currently, the only workaround is to try the refresh later (you can try different intervals, such as 30 minutes, 1 hour, 2 hours).

 

Solution (future)

Our development team is working hard with Decolar to improve the number of requests we can submit at a single time.

Have more questions? Contact Support

Comments