HRS error: Failed: 10041 We encountered an unknown channel error

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Background:

This is a generic error that happens when there is an issue with your HRS setup in myallocator.  It can mean several things. 

 

Possible Solution:

One of the possible causes of this error is wrong Cancellation Fee set up. According to German laws, the maximum allowed cancellation fee is 90%

Please, go to you Channels -> HRS -> Channel-specific Options (last page) and make the necessary changes to the Cancellation Fee rate. 


Afterwards, please go to Availability page and send a Full Refresh to the HRS Channel to re-establish the connection. 

If the problem still occurs, please submit a ticket to our Support Team in order for us to investigate.

Have more questions? Submit a Ticket

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