Expedia Errors during and after connection

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This article will help you understand the reason for the errors you may encounter during or after connecting Expedia to myallocator and how to solve them.

If you can't find the problem you're facing in this list, please contact our Support Team at support@myallocator.com. You can also reach out to your Expedia Market Manager if you have questions about the Expedia extranet.

If you are not connected to Expedia yet, please find the connection guide here: Connecting Expedia to myallocator

Errors during the connection process

The login details you provided are incorrect. Please update your channel details

This error occurs due to one of two reasons that we will cover below.

Reason 1: Myallocator is no longer connected to your Expedia Extranet

PROBLEM:

If myallocator is no longer connected as your channel manager in the Expedia Extranet, this error will be displayed.  

SOLUTION:

Reauthorize myallocator as your channel manager in the Expedia Extranet. Check out this article for further information

Once finished, myallocator will authorize the connection and email you when it's ready to use again.

Reason 2: Myallocator is connected to Expedia, but your Expedia API password has expired

PROBLEM:

In certain cases, Expedia will expire your special API password for connecting with myallocator.  When this happens, the error above will also occur.  The API password is typically expired due to inactivity.  If you connect myallocator to Expedia, but don't finish the connection, your API password will expire and must be reset.

SOLUTION:

Contact Expedia and ask for the API password to be reset. To solve this problem, please follow the steps below

  1. Email rollout@expedia.com
  2. Copy support@myallocator.com
  3. Ask Expedia the following:

Hello Expedia,

This is [name] with [Property].  My Expedia Property ID is [expediapropertyid].  The API password provided to myallocator is no longer working.  Can you please reset the API password and reply all with the new API password.

Thank you,

[Property Name]

Once Expedia replies with the new API password, we will update our system and the connection will work again.

Why isn't Venere (Expedia Easy Manage) supported in myallocator?

Expedia informed us in 2012 that they would migrate everyone to their full Expedia interface.  For that reason, we do not support the Venere (Expedia Easy Manage) contracts or interface.  

Please contact your Expedia account manager with any further questions.

Errors after the connection process

Why don't prices change in Expedia if the Availability is 0?

For Expedia, they ignore the rate that we send if the availability is 0. 

This is because the room is not available for booking, so Expedia simply ignores the rate. If the room ever becomes available again (Availability >=1), the updated rate will be reflected on Expedia.

Errors during Full Refresh

Failed: 2003: At least one rate is not within the rate verification threshold, set by Expedia

PROBLEM:

Many channels implement rules (thresholds) for values that are set in their extranet.  This is so that they can ensure the information presented to potential guests is accurate.

In most cases, the limitation is on the low side of the price, meaning it believes you have set a rate that is too low - The error will appear when you submit a Full Refresh.

Some examples of threshold data are:

  • Minimum Length of Stay settings
    • Example: MinLos of 30 nights will typically be rejected
  • Rates
    • Example: Extremely low or high rates may be rejected

This limits are set directly in your channel account (it's set by your channel account manager).  These are NOT a limitation coming from myallocator.

SOLUTION:

When this occurs, there are only two solutions:

  1. Raise the rates, or contact your Expedia account manager to remove the pricing limitation. 
  2. Go ahead and contact your account manager to have them adjust these thresholds.    
  • Until this is done, myallocator cannot adjust your inventory on Expedia, which may cause overbookings, incorrect pricing and availability, etc.
  • This threshold can be removed only by your Expedia account manager
Does not currently auto-adjust because of this error: At least two rooms have the same rate plan assigned with conflicting rates. Please redo the channel setup.

PROBLEM:

This error can happen when a rateplan was changed for a room, and the room was mapped to another channel room without choosing the correct rateplan.  

SOLUTION:

For each rateplan shown select the one below the [Room not updated] selection.

Failed: 1003 Channel is not responding. Please try again later. (#FAULT.OTA.OFFLINE)

PROBLEM:

When performing a Full Refresh to Expedia, you receive the following error:

Reason 1: Pricing Model is set incorrectly

PROBLEM:

Expedia operates with two different Pricing Models:  Per Day Pricing, and Occupancy Based Pricing. When telling myallocator which Pricing Model you use, the setting must match what is in your Expedia Extranet.

If you choose the wrong option on this page, myallocator will complete the channel setup, but when you perform a Full Refresh, the error will be displayed.

Currently, only Per Day Pricing is accepted - Check further information here: Expedia Pricing Models - Everything you need to know

SOLUTION:

When the wrong setting is chosen, myallocator will detect this when the Full Refresh is sent.  When myallocator detects the wrong selection, we will automatically correct the setting to match your Expedia Extranet.  When you send a Full Refresh again (the 2nd time) the setting will have been corrected, and the full refresh will function normally.

Reason 2: Expedia outage

If the reason 1 does not solve this error, it means that Expedia is experiencing an outage on their side.  In this case, please contact your Expedia support team for further assistance.

Have more questions? Contact Support

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