How to Connect WebsiteTravel (Australian Adventure Group Technology) to myallocator


WebsiteTravel (Australian Adventure Group Technology) houses over 23,000 listings from 3,700 suppliers worldwide. Accommodation providers who connect with WebsiteTravel are exposed to 600+ international travel agents, live availability product distribution, instant reservation confirmations, and content.

Things you should know before you get started:

  • Please check the FAQ section of this article before connecting to this channel

How to connect WebsiteTravel to myallocator

Step 1 - Getting Started
  1. If you don’t yet have an account on WebsiteTravel:
    First, you need to create an account. Here's the sign-up link
  2. If you already have an account on WebsiteTravel:
    Go ahead and proceed to Step 2
Step 2. Select/Enable myallocator as your Channel Manager

Access your myallocator account:

  1. Click on Manage
  2. Access Channels tab
  3. Click on Add Channel and search by WebsiteTravel
  4. Click on the Not Setup button
  5. Enter your email and Click Enable.

An activation message will be sent to WebsiteTravel directly!

Once the request has been sent, the channel status will change to Awaiting Activation while WebsiteTravel processes this request.

WebsiteTravel Support will verify your account and contact you if you need to take any action before establishing the connection (e.g. agreeing to terms of connection, etc.).

Once your account is verified and confirmed

  1. WebsiteTravel team creates API Credentials and verifies that a product is ready to map
  2. WebsiteTravel team will send API Credentials (Client ID & Secret) to myallocator support team
  3. Wait for myallocator Support team to confirm the connection and set the channel as ready for mapping

Do not worry, you will receive an email notifying you when WebsiteTravel is ready for mapping!

4.   Proceed with Step 3

Step 3. Start mapping WebsiteTravel in myallocator
  1. Access your myallocator account and Click on Manage tab
  2. Access Channels page
  3. Click on the Ready for Mapping button

5.     Click Next to proceed

6. If you have more than 1 property created on your WebsiteTravel extranet, is required to first select a Property before continuing to Room Mapping.

If you have only one property on WebsiteTravel extranet, this step will be skipped.

Manage - Channels - - Google Chrome

7.    Select the WebsiteTravel rooms from the dropdown that correspond to myallocator rooms and click NEXT when completed.

For detailed information about the mapping process please check this article: Room Mapping Guidelines

8.     Add Base Rate Adjustment for each room type if needed. Click NEXT when completed or if you want to skip.

You're done!

9. Keep the box on this page checked to perform Full Refresh and send rates/availability from myallocator to WebsiteTravel

Frequently Asked Questions and Troubleshooting

How does this connection work? Does this channel sell directly to guests?

WebsiteTravel do not sell directly to guests.

Website Travel is a wholesaler and a technology solution. Please, get in touch with the WebsiteTravel support team to learn more.

How do I get Support from WebsiteTravel?

You may open a case with

  • The main support language is in English, but they have staff that speaks German, Norwegian, Swedish and Danish.
  • If you have any additional questions about the channel, please refer to their FAQ site or contact their support team
Does WebsiteTravel have training videos?

All their operator tutorial guides can be found here:

Does this connection have an additional cost to my myallocator subscription?

Your myallocator subscription will not be increased if you connect to this channel.

What are the costs of receiving bookings through Website Travel?

As this is a third party, all commissions, fees, and other expenses should be confirmed with the channel in order to obtain the most updated information.

This channel would charge fees applied to the connection type which would be completely separate to the commissions offered to agents selling through WebsiteTravel. However, this information should be clarified with the channel as Cloudbeds will not be responsible for any third party costs.

Is Website Travel similar to an iCal channel (Airbnb or Homeaway)?

No, guests do not book directly through this service. Instead, Travel Agents use WebsiteTravel to find availability on behalf of guests.

What would an "Operator" be for WebsiteTravel?

An Operator is the WebsiteTravel's name for "Property". In other words, this is just a Property Manager

Which are the payment methods available in this channel?

Agent Resellers have a credit account with ATG. We collect payment from the Reseller directly and pay Operators Fortnightly. WebsiteTravel pay operators on time, every time - every fortnight into their nominated bank account. The system is reliable and ensures that you receive payment on the net rate you have loaded to our system.

Does the property owner (Operator) have to inform a bank account while setting up their Website Travel account?

Yes, as part of their set up process, you need to provide bank account details (it can be from a national or international card)

Will the WebsiteTravel import credit card details from guests?

Instructions sent by WebsiteTravel team:

  1. At the time of booking, you are provided with a WebsiteTravel voucher number from the agent. Our agents takes full payment from the customer.
  2. To redeem the net amount owed on the booking you just need to login into your WebsiteTravel account and claim the net amount on the voucher then use our invoicing feature to submit all your vouchers for payment.
  3. We pay on the 15th day and on the last day of the month. (Invoices sent between the 1st - 15th of the month are paid on the last day of the month. Invoices sent between 16th - 30th/31st will be paid on the 15th of the following month.)

All WebsiteTravel vouchers are claimed in the one place effectively streamlining all agent accounts in one simple account. Additionally, Adventium Technology guarantees the payment eliminating the need for you to invoice the agent directly, chase payment or credit check agents

Which features does this channel support?

WebsiteTravel supports:

  • Automatic adjustments;
  • Automatic adjustments for cancellations;

WebsiteTrave does not support:

  • Minimum length of stay;
  • Maximum length of stay;
  • Close days for arrival;
  • Close days for departure;
  • Single Use Rates
Error Message: You have not finished creating and submitting a product on the WebsiteTravel extranet

Reason: This error occurs when the property has not finished setting up, creating and submitting a product on the WebsiteTravel extranet. So the channel manager is trying to connect to a property on the other side, but there is no information there.

Solution: Once you have completed the setup on the WebsiteTravel side, you can return to the channel mapping page in myallocator to complete mapping and this error should no longer appear.

Have more questions? Contact Support