How to Connect Expedia to myallocator


This article will show how to setup Expedia to connect with myallocator.   

Things you should know before you get started:

  • Please check the FAQ section before connecting to check channel's limitations

Before connecting, make sure that you have Per-Day-Pricing model setup on your Expedia Extranet - For further details about this option, please check our Knowledge Base Article: Expedia Pricing Models - Everything you need to know

Please note that if you do not have the correct model selected before connecting the Channel Manager, you will have to wait 48 hours to switch the option and it can delay your connection process.

How to connect Expedia to myallocator

Step 1. Getting Started

If you don’t have an account at Expedia:

Click on the link below to setup your property with them first:

If you do have an account at Expedia:

Go ahead and proceed with Step 2

Step 2. Select myallocator as your System Provider in the Expedia Extranet
  1. Login to your Expedia Extranet at
  2. Click "Rooms and Rates"
  3. Under the Setup section, click "Connectivity Settings"
  4. Select "My Allocator" in the drop-down on both options
  5. Click 'Save and Continue'

Now, wait for myallocator to confirm the connection to Expedia

As soon as the connection is complete on both sides (Expedia and myallocator) we will send an email notifying you to map the rooms.

Step 3. Start mapping Expedia in myallocator

Once you have received the confirmation email, proceed with the steps below:

1. Go to your myallocator account and click on Manage
2. Access 'Channels' tab
3. Expedia should be marked as 'Ready for mapping'. Click on the yellow button to start

If you're not seeing Expedia status as 'ready for mapping', it means that the connection is not ready yet.

4. Click on "Next"
5. Map your rooms together and click on 'next'

If you need help with room mapping, please consult our Room Mapping Guidelines

6. If presented with a Rate Selection screen, choose the "Default" Rate Plan

Since myallocator can only control one Rate Plan, we always recommend that you select the "Default" or "Standard" Rate Plan on this screen.  The Default Rate is always the first (top) rate presented.

Once chosen, we will control Rates for this rate plan only - any other Rate Plans must be setup to be derived from the Default Rate.

More information about Expedia Rate Plans can be found here: Rateplan Support - Using Rate Plans to set multiple rates

7. Enter a Base Rate Adjustment (if desired)

Click here to learn more about the Base Rate Adjustment.  In most cases, this can be left blank.

Note: If you need assistance in determining the values to enter for Net rates versus Sell rates for Tax purposes, please see this article:  How should I handle taxes in myallocator?

8. Choose the Expedia Channel-Specific Options

  1. The first option to choose is the Currency
    • The currency selected must always match your default currency of your Expedia Extranet.  
    • If you need more information about Currency Conversion, click here: How do I manage different Currencies?
  2. Pricing Model
    • The Pricing model selected must always match the Pricing Model of your Expedia Extranet

Although you are seeing Occupancy Based Pricing under the drop-down menu, we currently do not support this pricing model.

If you choose Occupancy Based Pricing on Expedia extranet while requesting the connection with myallocator, Expedia will show an alert that their current pricing model does not work with myallocator.

Note that we will only receive the channel credentials to enable Expedia for you if you choose Per Day Pricing option.

For more information about Expedia Pricing Models, click here: Expedia Pricing Models - Everything you need to know

It's strongly advised to send a full refresh now to make sure that availability and rates are fully updated on the channel. Please, keep marked the checkbox 'Send full refresh to Expedia'.
This will erase any rates and availability which were on the channel before. Only do this once you have added the availability of this channel to your inventory.

Channel Setup is Complete!

Frequently Asked Questions

After Connecting to a Channel Manager, does Expedia send original guest email to the property?

Per Expedia (April 2019)

"No, we do not currently send the information to the partner as our policies for transmitting this information are now in line with General Data Protection Regulations (GDPR)"

If the original email is not sent, does Expedia send emails generated by channel's domain?

Per Expedia (April 2019)

"The information is not currently transmitted on all bookings at this time. This is in the works, but we do not have an expected time frame when this will be completed."

Why I'm not receiving any type of guest email contacts?

Per Expedia (April 2019)

"A temporary system email address is accessible in Partner Central and the partner is informed via email currently when a booking takes place. The partner can use the email address information in Partner Central or use the email address information available there."

Why Scandinavian letters are missing in reservation information from Expedia?

It may happen that when you receive a reservation from Expedia, myallocator will show it with the Scandinavian letters removed. The letters are simply missing in guest's names and surnames, here is an example of how it may look:

Currently, this is how Expedia send us the data. Our development team has already notified them about this known issue, but unfortunately, there is no time frame for that issue be fixed.

Why the reservation was received without any payment information?

We have received an information from Expedia that they are currently testing an option to allow guests to make bookings without providing a credit card up-front. As per Expedia's statements, this would make it quick and easy to book on the go and can help encourage last-minute bookings to fill the remaining rooms.

You can control your settings for these bookings, so Expedia only gives travelers this option if you have a certain amount of inventory remaining. Or, you can opt-out of this feature altogether. In order to do so, you would need to communicate with your Expedia Account Manager.

If a guest cancels or doesn't show up, be sure to reconcile the reservation by the fourth day of the month after they would have to check out and waive the cancellation fee to avoid paying unnecessary compensation."

This is an option that Expedia Group made available to all partners, with communication being sent out upon its activation.

Have more questions? Contact Support