Hostelworld is a leading global online travel agent focused on the hostel market, inspiring adventurous minds to experience new places, meet new people and come back with extraordinary stories to tell.
Hostelbookers is now completely managed through Hostelworld. If you have a Hostelbookers account, it will be automatically connected and managed through your Hostelworld account inbox. This means that Rates and Availability will be sent from myallocator, and will update both Hostelworld and Hostelbookers automatically, as well as downloading bookings from both Hostelworld and Hostelbookers automatically.
How to connect Hostelworld to myallocator
If you do not have an account yet with Hostelworld, click here to set up your property with them first.
If you have an existing account, please continue with Step 2 below.
1 - Locate your Hostelworld Support
To initiate the connection between myallocator and Hostelworld/Hostelbookers, you must first contact Hostelworld Market Support with the following request:
"Please activate the connection between Hostelworld/Hostelbookers and Myallocator for my property".
Their contact details can be found here:
There are 3 email addresses properties can reach out to:
- email@example.com (properties located in Europe, Africa, North, Central and South America or Middle East)
- firstname.lastname@example.org (for Asia region)
- email@example.com (for Oceania region)
If you want to use our Import feature, when you ask Hostelworld support to enable myallocator as a channel manager, please ask them NOT TO DELETE YOUR AVAILABILITY in their inbox. Otherwise, there will be nothing to import.
2 - Notify myallocator support Team
Once Hostelworld notify you saying that the connection is active, you must notify myallocator support team at: firstname.lastname@example.org
In the email, you must state the following:
- Your full Property Name
- Your Hostelworld Inbox ID (usually 4 or 5 digits)
- Mention that the connection between Hostelworld and Myallocator is active
- Define the currency setup in Hostelworld
Hello Myallocator - this is Larry Smith from XYZ Hostel. Property "XYZ Hostel" is now active with Myallocator.
My Hostelworld Inbox ID is: 12345
My Currency is set to: EUR
3 - Wait for myallocator to confirm the connection to Hostelworld and then you can start mapping your rooms
As soon as the connection is complete on both sides (Hostelworld and myallocator) we will respond to your email confirming that the channel is ready for mapping and you can proceed with Step 3.
If you've completed the steps above and received the confirmation email by myallocator support team, proceed with the steps below:
- Go to your myallocator account and click on Manage
- Access Channels tab
- Hostelworld should be marked as Ready for mapping. Click on the yellow button to start
- Click on NEXT
- Map your rooms together and click on NEXT
If you need help with room mapping, please consult our Room Mapping Guidelines
- If you have rate plans configured on the channel extranet, you will see the following step, where you can select which rate plan you want myallocator to update:
You can find more details about how myallocator works with multiple rate plans here.
- Enter a Base Rate Adjustment (if desired)
If you need assistance in determining the values to enter for Net rates versus Sell rates for Tax purposes, please see this article: How should I handle taxes in myallocator?
It's strongly advised to send a full refresh now to make sure that availability and rates are fully updated on the channel. Please, keep marked the checkbox Send full refresh to Hostelworld.
This will erase any rates and availability which were on the channel before. Only do this once you have added the availability of this channel to your inventory.
Frequently asked questions and Troubleshooting
Hostelworld provides 24/7 customer service:
Phone: +353 (0) 1 5245800
There is also a useful FAQ section here: https://hwhelp.hostelworldgroup.com/hc/en-us
Hostelworld supports the following features:
- Automatic adjustments
- Automatic adj. for cancellations
- Minimum length of stay
- Maximum length of stay
- Closing rate plan for bookings
- Credit Cards
Hostelworld doesn't support:
- Close days for arrival
- Close days for departure
- Single Use Rates
Until the steps above (at Step 2) are complete, we will be unable to connect your property to Hostelworld and will not be able to manage your inventory or rates.
If you try to set up Hostelworld in myallocator and have not completed these steps, you will receive the following error:
OTA Error #1002: Availability Interface Not Enabled - please contact the channel manager support.