How to connect Hostelworld and/or Hostelbookers with myallocator


This article will show how to setup Hostelworld/Hostelbookers to connect with myallocator. As a reminder, Hostelbookers is now completely managed through Hostelworld. If you have a Hostelbookers account, it will be automatically connected and managed through your Hostelworld account inbox. This means that Rates and Availability will be sent from myallocator, and will update both Hostelworld and Hostelbookers automatically, as well as downloading bookings from both Hostelworld and Hostelbookers automatically.

Hostelworld/Hostelbookers are connected to BPO directly. There is no need to set up this channel in MyAllocator if you're using BPO as your property management system

Step 1 - Setup your property with Hostelworld

If you do not have an account yet with Hostelworld, click here to setup your property with them first.

Step 2 - Request the myallocator connection from your Hostelworld Account Manager

Per Hostelworld: "All channel connection will be now handled by our account managers, account executives and sales executives (if new signup).   All properties need to liaise directly with their account manager, account executive and sales executive in relation to their channel connection or eventual issues with room settings, rates, online availability and bookings".

1 - Locate your Hostelworld Account Manager

To Initiate the connection between Myallocator and Hostelworld/Hostelbookers, you must first contact your Hostelworld account manager.  

If you don't know who your Hostelworld Account Manager is, you can find their email address in your account as shown below:

Go ahead and email your Hostelworld Account Manager as shown below:

"Please activate the connection between Hostelworld/Hostelbookers and Myallocator for my property".

If you want to use our Import feature, when you ask your Hostelworld manager to enable myallocator as a channel manager, please ask them NOT TO DELETE YOUR AVAILABILITY in their inbox. Otherwise, there will be nothing to import.

2 - Notify myallocator support Team

Once the connection is active, you must notify us at:

In the email, they must state the following:

  • Your full Property Name
  • Your Hostelworld Inbox ID (usually 4 or 5 digits)
  • Mention that the connection between Hostelworld and Myallocator is active.
  • Define the currency setup in Hostelworld


Hello Myallocator - this is Larry Smith from XYZ Hostel.  Property "XYZ Hostel" is now active with Myallocator.  
My Hostelworld Inbox ID is:  12345
My Currency is set to: EUR

Until the steps above are complete, we will be unable to connect your property to Hostelworld and will not be able to manage your inventory or rates.
If you try to setup Hostelworld in myallocator, and have not completed these steps, you will receive the following error:

OTA Error #1002: Availability Interface Not Enabled - please contact the channel manager support:

Step 3 - Wait for myallocator to confirm the connection to Hostelworld and Map your rooms

As soon as the connection is complete on both side (Hostelworld and myallocator) we will respond to your email with the next steps.

Room Mapping Guidelines

Once you have received the confirmation email, proceed with the steps below:

  1. Go to your myallocator account and click on Manage
  2. Access 'Channels' tab
  3. Hostelworld should be marked as 'Ready for mapping'. Click on the yellow button to start

4. Click on "Next"
5. Map your rooms together and click on 'next'

If you need help with room mapping, please consult our Room Mapping Guidelines

6. Enter a Base Rate Adjustment (if desired)

Click here to learn more about the Base Rate Adjustment.  In most cases, this can be left blank.

Note: If you need assistance in determining the values to enter for Net rates versus Sell rates for Tax purposes, please see this article:  How should I handle taxes in myallocator?

It's strongly advised to send a full refresh now to make sure that availability and rates are fully updated on the channel. Please, keep marked the checkbox 'Send full refresh to Hostelworld'.

This will erase any rates and availability which were on the channel before. Only do this once you have added the availability of this channel to your inventory.

Channel Setup is Complete!

Refresh your Myallocator Account

If you want to send a full refresh manually, please, follow the steps below:

  1. Click to go to the "Availability" screen
  2. Click Save
  3. Select "Save to myallocator and all channels"
  4. Click Send to push the rates and availability
Have more questions? Contact Support