The article describes the possible errors which you may receive during Airbnb API connection to myallocator and their solutions.
If you need assistance in resolving the error - please contact our Support team at email@example.com
ISSUE: after connection is done the room is unlisted on Airbnb and its status in Airbnb is "unlisted". You also can't change the status of the room directly in Airbnb because the room is synced with myallocator.
SOLUTION: you need to
1) stop the sync between Airbnb listing and myallocator
2) in Airbnb change the listing status to 'Listed'
3) sync the rooms again (please, check the Connection Guide)
ISSUE: after connection is done you notice that nightly base price is not correct on Airbnb and is also greyed out so you can't edit it.
SOLUTION: you will need to
1) stop the sync between Airbnb listing and myallocator,
2) edit the nightly base price and make sure it's correct for all the rooms you are going to map,
3) re-sync the channel listing and myallocator (please, check the Connection Guide)
ISSUE: during full refresh the system responds with an error "myallocator request sent to airbnb via api hasn't passed validation process. Details: [Your daily price is too low/high. The minimum/maximum is ...]".
It means that the rate you're trying to send to Airbnb listing from myallocator is out of limitation set in Airbnb for minimal/maximal daily rate.
SOLUTION: 1) reach out to Airbnb Support team to assist you with changing the min/max daily rate or change your base rates in myallocator so that they meet your Airbnb rate limitations.
2) make sure that the currencies are matching between myallocator and Airbnb. If you use different currencies in both systems - you can convert the currency you use in myallocator to the currency you use in Airbnb.
- to check the currency you use in Airbnb, go to your Airbnb account >Host > Manage Listing > Select your listing which will open a new page > Price Setting (top right hand corner) > Base Price > Currency
- you can select the currency for Airbnb API on 'Currency' page in myallocator
Make sure that your currencies between the systems match. Otherwise you need to select the currency you're using on Airbnb on 'Currency' section in myallocator, so the rates are converted
ISSUE: "we are very sorry but a software error has occurred. Please email us at firstname.lastname@example.org to notify us of any steps you might have taken which reached this screen"
SOLUTION: in most cases this issue may occur because of technical problems in the system. Please contact us at email@example.com to investigate and fix the issue.
ISSUE: "Failed: Myallocator request sent to AirBnb via API hasn't passed validation process. Details: [Invalid value: available_count. This listing's property type does not support multiple inventories"]
SOLUTION: the error occurs if the property type on Airbnb is set to "House".
You need to change it to any other type:
Th reservations can be automatically declined on Airbnb if the maximum number of guests for a listing doesn't match between myallocator and Airbnb.
For example, max number of guests is set to 5 - on Airbnb, 3 - in myallocator; the reservation is made for 4 guests. Airbnb will allow to make this reservation but it will mark it as 'declined' in few seconds. That happens because after reservation is made Airbnb sends us request to check availability, and while booking was made for more guests than myallocator allows - reservations becomes declined.
SOLUTION: match the number of max guests on Airbnb and myallocator for all mapped listings
ISSUE: API Communication Error (also from backlog Customer Support can see the code of the error - "403")
1) The reason why user may receive this error is because the user that you are making the Airbnb + myallocator authorization request from - is not the Airbnb listing owner (the user may be co-owner). To establish connection the user is only allowed to manage the listing by the main Airbnb owner.
2) Another reason of the error is that the Airbnb user (who is trying to authorize Airbnb to sync with myallocator) has a flag on his profile. That means that the user must login into their Airbnb account and follow the process to review the listing standards