Error Messages

• Decolar Full Refresh Error
• Booking.com Error: There are no usable rateplans configured for this channel
• Expedia Error: Failed: 1003 Channel is not responding. Please try again later. (#FAULT.OTA.OFFLINE)
• Error: Session Timeout
• Error Message: 502 Bad Gateway
• Failed: An update is currently in progress. This update was initiated by [a user or your PMS]. Please retry again in a short while.

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FAQ's

• Is it possible to send different Availability or Rates to certain channels?
• Why did I receive simultaneous bookings?
• For how long can I set rates/availability in myallocator?

Availability Page

• Why is the availability on the channel 0 when there is availability on myallocator?
• How to use the Change Log to research Overbookings, Rate Issues, and changes made in myallocator
• When setting Availability, do I enter the number of rooms/beds available or the number of rooms/beds booked?
• What does contracted allotment (guaranteed availability) mean?
• Can I close the availability only on selected channels?
• On the availability table, why are some numbers gray and some black?

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Backups

• How to Backup & Restore Availability & Rates

Display Options

• How to rearrange the order of the rooms shown on the Availability Page
• What display options do I have when viewing availability?

Rate Plans

• Can I charge a different price for single occupancy versus other occupancies on a private room?
• Booking.com - Using Rate Plans to set multiple rates
• Rateplan Support - Using Rate Plans to set multiple rates
• Can I close one rateplan but leave another open?