Availability

• How to use the Change Log to research Overbookings, Rate Issues, and changes made in myallocator
• Can I close the availability only on selected channels?
• What does contracted allotment (guaranteed availability) mean?
• Is it possible to export Availability & Rates into an Excel file?
• Is it possible to have different availability set for different channels?
• How do I prevent split reservations from happening (room moves)?

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Rate Plans

• Setting multiple rates for the same room type (occupancy-based pricing)
• Can I close one rateplan but leave another open?

Display Options

• How to rearrange the order of the rooms shown on the Availability page
• How to manage the Availability Display Options on myallocator

Frequently Asked Questions

• Is it possible to send different Availability or Rates to certain channels?
• Why did I receive simultaneous bookings?
• For how long can I set rates/availability in myallocator?
• 'Rules' Page. How to Delete Availability Rules Sent by PMS
• Why is the availability on the channel 0 when there is availability on myallocator?

Error Messages

• Error: Session Timeout
• Error Message: 502 Bad Gateway
• Failed: An update is currently in progress. This update was initiated by [a user or your PMS]. Please retry again in a short while.
• Failed: 10041 We encountered an unknown channel error
• Failed: [1012] ARIUpdate contains no channels to update
• Error Message: Channel is not responding. Please try again later.

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Backups

• How to Backup & Restore Availability & Rates