Error Messages

• Error: Session Timeout
• Error Message: 502 Bad Gateway
• Failed: An update is currently in progress. This update was initiated by [a user or your PMS]. Please retry again in a short while.
• Failed: 10041 We encountered an unknown channel error
• Failed: [1012] ARIUpdate contains no channels to update
• Error Message: Channel is not responding. Please try again later.

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FAQ's

• Is it possible to send different Availability or Rates to certain channels?
• Why did I receive simultaneous bookings?
• For how long can I set rates/availability in myallocator?
• How to import availability and/or rates from the channel
• 'Rules' Page. How to Delete Availability Rules Sent by PMS

Availability Page

• Why is the availability on the channel 0 when there is availability on myallocator?
• How to use the Change Log to research Overbookings, Rate Issues, and changes made in myallocator
• What does contracted allotment (guaranteed availability) mean?
• Can I close the availability only on selected channels?
• On the availability table, why are some numbers gray and some black?
• Is it possible to export Availability & Rates into an Excel file?

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Backups

• How to Backup & Restore Availability & Rates

Display Options

• How to rearrange the order of the rooms shown on the Availability Page
• What display options do I have when viewing availability?

Rate Plans

• Booking.com - Using Rate Plans to set multiple rates
• Setting multiple rates for the same room type (occupancy-based pricing)
• Rateplan Support - Using Rate Plans to set multiple rates
• Can I close one rateplan but leave another open?